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Thinking
Answers for people THINKING about trying contact lenses- Q: What is a soft contact lens?
A: A soft contact lens is a medical device made from either of two families of plastics: hydrogels and silicone hydrogels. With both materials, the lens floats on the tear film on the front of your eye, working much like a spectacle lens to bend light and redirect it towards the back of your eye.
Hydrogels use water to transmit oxygen to the eye, but next-generation silicone hydrogels incorporate silicone, a more breathable material, into the lens. This requires less water content than hydrogels, which permits more oxygen flow and less dehydration over the course of a day, delivering better end-of-day comfort.
The unique silicone hydrogel technology of ACUVUE® OASYS® Brand Contact Lenses with HYDRACLEAR® Plus, for example, dramatically increases oxygen transmission versus conventional hydrogels, while delivering more soothing moisture to the surface of the eye with less water content in the actual lens.
- Q: What does Dk value mean?
A: Dk, or oxygen permeability, is the rate that oxygen can flow through a contact lens. Dk/t, or oxygen transmissibility, determines how much oxygen gets through a lens of a particular thickness.
- Q: What is HYDRACLEAR®?
A: HYDRACLEAR® is our brand name for our patented technology in ACUVUE® ADVANCE® Brand Contact Lenses. HYDRACLEAR® brings together a remarkable moisture rich wetting agent with high performance base materials to form clear, wettable lenses with a unique, silky feel.
- Q: What is HYDRACLEAR® Plus?
A: HYDRACLEAR® Plus is our brand name for the next generation of proprietary technology in ACUVUE® OASYS® Brand Contact Lenses that adds more moisture-rich wetting agent into a state-of-the-art formulation.
- Q: What is LACREON™?
A: LACREON™ is our brand name for the proprietary technology found in 1•DAY ACUVUE® MOIST® Brand Contact Lenses. It binds a water-holding polymer into our already moisture-rich hydrogel lens, creating a cushion of moisture around the lens. Similar to your natural tear layer, it reduces friction with the eyelid and enhances moisture retention.
- Q: What are ACUVUE® OASYS® Brand Contact Lenses for ASTIGMATISM?
A: ACUVUE® OASYS® Brand for ASTIGMATISM are soft contact lenses designed for people with astigmatism. In the past, it was more difficult for people with moderate astigmatism to wear contact lenses. ACUVUE® OASYS® for ASTIGMATISM combines Accelerated Stabilization Design that helps to naturally align your lenses every time you blink, with patented HYDRACLEAR® Plus technology for exceptional comfort.
- Q: What is astigmatism?
A: About 2/3 of people who need vision correction have some astigmatism. With astigmatism, light rays entering the eye focus in two different locations, requiring a more complex lens for correction to see clearly. This can result in shadowing or a difference in clarity for vertical lines compared to horizontal lines, for example. Spherical lenses (those not made to correct astigmatism) can only partially correct astigmatism, so ask your eye doctor about ACUVUE® OASYS® for ASTIGMATISM or ACUVUE® ADVANCE® Brand Contact Lenses for ASTIGMATISM that are specially designed to correct astigmatism.
- Q: What is Accelerated Stabilization Design?
A: Accelerated Stabilization Design (ASD), found in ACUVUE® OASYS® for ASTIGMATISM and ACUVUE® ADVANCE® Brand for ASTIGMATISM, is a revolutionary way to help keep lenses from shifting and rotating through the natural pressure of the eyelid and a unique lens shape. Thin at the edges, thicker in the middle, the accelerated slope of thickness of the lens interacts with the eyelid when blinking to help keep it aligned. Greater stability means they rotate less, so you have less blur.
- Q: What are ACUVUE® Brand BIFOCAL Contact Lenses?
A: ACUVUE® Brand BIFOCAL Contact Lenses are designed for people with presbyopia (the need for reading glasses). The lenses have specific areas for distance and near viewing, arranged to allow good vision under a variety of lighting conditions.
- Q: What is presbyopia?
A: Presbyopia is an age-related condition that makes it hard to focus on nearby objects, especially in low light. Starting in your 40s, the lens of your eye becomes less flexible, making it harder to adjust your focus quickly from far objects to near objects. As you get older, it can become tough to focus on near objects at all. Untreated, presbyopia can lead to headaches and eye fatigue when doing close work. Presbyopia shares some symptoms with farsightedness, but they aren't the same. Farsightedness is caused by an incorrectly shaped eye, whereas presbyopia occurs when the lens becomes less flexible, even in correctly shaped eyes.
- Q: I was fitted for monovision (one eye is fit with a lens for distance, the other eye with a lens for close-up) for presbyopia. Should I switch to ACUVUE® BIFOCAL?
A: It depends, ask your doctor. If you're comfortable with monovision and are using lenses with our latest technologies such as ACUVUE® OASYS® with HYDRACLEAR® Plus, that still may be the best option for you. However, many people who have successfully adapted to monovision are even happier with their vision when re-fitted with ACUVUE® BIFOCAL Contact Lenses. Ask your eye doctor for a FREE* Trial Pair of ACUVUE® BIFOCAL Contact Lenses.
*Professional exam and fitting fees not included. Valid only while supplies last.
- Q: If I've had LASIK or another form of refractive surgery, can I still wear ACUVUE® Brand Contact Lenses?
A: Maybe. Only your eye doctor can tell for sure. Be sure to discuss this at your next appointment. LASIK is not a permanent solution, so you may still need vision correction with the onset of presbyopia. If your eye doctor feels that contacts are still an option, we believe that ACUVUE® Brand is an excellent choice for people who've undergone refractive surgery.
- Q: Can contact lenses get lost behind my eye?
A: Not a chance. It's physically impossible for a contact lens to get lost "behind" your eye. A thin membrane covers your eye and connects to the inside of your eyelids, so the lens is unable to move off the front surface of your eye.
- Q: Can contact lenses get fused to my eye?
A: No. In the vast majority of cases, contact lenses are easily removed using the method your doctor recommended. Contact lenses can always be removed with a little patience. Watch how it's done
- Q: Can contact lenses pop out of my eye and get lost?
A: With proper selection and fitting, lenses should stay in place almost all the time. Even on that rare occasion when a soft contact lens moves out of place, it stays on your eye until you can move it back.
- Q: Is it true that eye infections are common when wearing contact lenses?
A: Lens-related health problems can occur, but they are most commonly related to poor cleaning routines or other care-related issues. Read the Patient Instruction Guides for your lenses and follow your eye doctor's directions for proper wear and care, and you can significantly reduce your risk of infection.
- Q: I don't need glasses all the time. Why should I wear contact lenses?
A: Contacts can be worn as your everyday vision correction or in combination with glasses just when you want them. If your need for vision correction isn't that strong, contact lenses provide an easy, always-there alternative to putting on and taking off your glasses all day. Plus, unlike eyeglasses, contacts won't smudge, steam up, fall off or break, and you won't lose any peripheral (side) vision.
- Q: What is a soft contact lens?
- Answers for TEENS thinking about contact lenses
- Q: Is it difficult to take care of contact lenses?
A: Advances in technology make ACUVUE® Brand Contact Lenses convenient and easy to use. And caring for them is easier than ever with new multipurpose solutions that make cleaning, disinfecting and storing your lenses a quick process. For an even more convenient option, 1•DAY ACUVUE® MOIST® Brand Contact Lenses can be worn one day then thrown away, so there's no lens care or solutions.
- Q: Are contact lenses comfortable to wear?
A: Absolutely. In fact, ACUVUE® Brand Contact Lenses are exceptionally comfortable. We start with either a silky smooth hydrogel or silicone hydrogel material and combine them with proprietary lens designs for a great fit and feel.
For example, the patented polymer of ACUVUE® OASYS® Brand Contact Lenses with HYDRACLEAR® Plus is extremely wettable, meaning the lens maintains a tear film on its surface similar to your natural eye. This creates very little friction with each of your 12,000+ blinks per day. It's also extremely breathable, delivering almost 100% of the available oxygen to the eye, helping to prevent irritation. Also, since our lenses are designed to be disposable, they‘ll always feel clean, fresh and comfortable.
- Q: Can I wear contact lenses while participating in sports or recreational activities?
A: Bring it on. Contacts offer exceptionally crisp, clear vision and players don't have to worry about them fogging up, falling off or breaking during a game like glasses may. You won't experience a loss of peripheral (side) vision like you can with glasses. It's also easier to wear protective goggles with contact lenses. When it comes to swimming or other water sports, ask your eye doctor about wearing contact lenses.*
*Exposing contact lenses to water may increase the risk of eye infection from microorganisms
- Q: Are contact lenses more expensive than glasses?
A: Contact lenses are surprisingly affordable. For as little as the price of a soda a day, you could wear ACUVUE® Brand Contact Lenses.
- Q: How old do I have to be to wear contact lenses?
A: Contact lenses are a great option for many ages. There's no minimum age. Lots of teens, and even some pre-teens, wear contact lenses. The average age teens first get contacts is 13, but it has been shown that some younger children – even as young as 8 – are mature enough to wear and care for contact lenses. Successful lens wear depends more on responsibility and attitude than age. It's important to see an eye doctor to help determine whether contact lenses are right for you. An eye doctor can also determine which type of ACUVUE® lenses are best for your vision correction needs, and teach you about proper contact lens wearing and care.
- Q: What happens if I lose a lens?
A: With daily disposable and one-week to two-week contact lenses, such as 1•DAY ACUVUE® MOIST® Brand and ACUVUE® OASYS® Brand, losing a lens isn't a big deal since each lens only costs a few dollars at most, and you'll almost always have back-up lenses on hand.
- Q: Can I wear my contact lenses overnight?
A: Some ACUVUE® Brand Contact Lenses can be worn while you sleep. For example, ACUVUE® OASYS® lenses have been approved by the FDA for extended wear, which means they can be worn for six night/seven days consecutively. However, the risk of certain eye problems is higher with overnight wear. Only your eye doctor can determine if sleeping in your contact lenses is right for you and provide you with information on proper use.
- Q: Can I continue using my glasses if I start wearing contact lenses?
A: Of course. You can wear both contact lenses and glasses, alternating for specific activities, needs, or preference. However, contact lenses can be used full-time. The choice is yours.
- Q: I've been told I have astigmatism. Can I still wear contact lenses?
A: Yes. Astigmatism is no longer a barrier to wearing contact lenses. ACUVUE® OASYS® Brand Contact Lenses for ASTIGMATISM and ACUVUE® ADVANCE® Brand Contact Lenses for ASTIGMATISM offer people with astigmatism the same exceptional fit, comfort, and visual clarity that regular lens wearers enjoy.
- Q: Is it difficult to take care of contact lenses?
- Answers for PARENTS thinking about contacts for their child
- Q: Are kids too young to wear contact lenses?
A: Probably not. Teens usually adapt easily to using and caring for contact lenses. Contact lenses also make it easier to be active and help your teen to look and feel their best. Lots of teens, and even some pre-teens, wear contact lenses. The average age teens first get contacts is 13, but it has been shown that some younger children – even as young as 8 – are mature enough to wear and care for contact lenses. Successful lens wear depends more on responsibility and attitude than age. An eye doctor will help determine if your child is a candidate for contact lenses.
- Q: Will my child have trouble following the proper lens care and wear schedules designated by her or his eye doctor?
A: That depends on your child and his or her attitude toward hygiene and overall responsibility. Does your child keep his or her room clean or brush their teeth at night without constant reminders? Your eye doctor may ask you questions like these to determine if your child is ready for contact lens wear and care. Many eye doctors recommend daily disposable contact lenses, such as 1•DAY ACUVUE® MOIST® Brand Contact Lenses because it eliminates the need for lens solution and cleaning.
- Q: Can my child wear contact lenses while participating in sports or recreational activities?
A: Contact lenses are a great choice for athletes. They offer sharp vision, and they don't fog up, fall off or break during a game like glasses may. With contact lenses, unlike glasses, your child won't experience a loss of peripheral (side) vision. When it comes to swimming or other water sports, ask your eye doctor about wearing contact lenses.*
*Exposing contact lenses to water may increase the risk of eye infection from microorganisms.
- Q: Are contact lenses expensive?
A: Actually, they're surprisingly affordable. In fact, for as little as the price of a soda a day, your child could wear the #1 doctor-prescribed ACUVUE® OASYS® Brand Contact Lens. And with insurance coverage, your out-of-pocket cost may be even less. Plus, replacing lost lenses is cheap and easy compared to replacing lost or damaged glasses.
- Q: Can my child wear contact lenses if she or he has astigmatism?
A: Sure. Astigmatism is no longer a barrier to wearing contact lenses. ACUVUE® OASYS® Brand Contact Lenses for ASTIGMATISM and ACUVUE® ADVANCE® Brand Contact Lenses for ASTIGMATISM offer people with astigmatism exceptional fit, comfort, and visual clarity, that regular contact lens wearers enjoy.
- Q: Can my child wear color contact lenses if he or she doesn't need vision correction?
A: Absolutely. ACUVUE® 2 COLOURS™ Brand Contact Lenses are available with and without vision correction. But even if your child has perfect vision, color contact lenses must be fit by an eye doctor, and they need the same care as any other contact lenses.
- Q: Are kids too young to wear contact lenses?
- Answers about ACUVUE® 2 COLOURS™ Brand contact lenses
- Q: How many color choices are offered in ACUVUE® 2 COLOURS™ Brand Contact Lenses?
A: Lots. ACUVUE® 2 COLOURS™ Brand Contact Lenses are available in three colors that enhance light eyes (Aquamarine, Ocean Blue, and Emerald Green) and seven colors that completely change any eye color (Chestnut Brown, Sapphire Blue, Hazel Green, Jade Green, Pearl Gray, Warm Honey, and Deep Blue).
- Q: Are ACUVUE® 2 COLOURS™ Brand Contact Lenses available in any prescription?
A: Yes. ACUVUE® 2 COLOURS™ Brand Contact Lenses are available for those people who don't require vision correction and for people with prescriptions between +6.00D and -9.00D. Even if your prescription is available, your eye doctor must decide if ACUVUE® 2 COLOURS™ Brand Contact Lenses are right for you.
- Q: Will I get to try on all of the colors to decide which one I want to buy?
A: Your eye doctor and his or her staff will ask you to narrow down your choices to one or two colors before you try on lenses. While they want to make sure you're happy with your choice, their office will have a limited amount of trial lenses. You can learn more about your choices and what might look best on you by using the ACUVUE® 2 COLOURS™ iMakeOver™ and by taking that color choice information with you to your eye doctor appointment.
- Q: Will I get to take a free trial pair home with me to show my family and friends before I decide to buy ACUVUE® 2 COLOURS™ Brand Contact Lenses?
A: Your eye doctor may allow you to take one trial lens in each color that you choose. Keep in mind that ACUVUE® 2 COLOURS™ Brand Contact Lenses trial lenses have no prescription power and are marked with the word TEST. As a result, they won't be usable beyond the trial period. However, they'll give you a very good idea how you'll look while you're making your color decision.
- Q: If my friends want to see how they look in ACUVUE® 2 COLOURS™ Brand lenses, is it OK to let them try on my lenses?
A: No. You should never allow anyone to wear your lenses. Sharing the same lenses with someone else may increase your chances (and theirs) of having eye infections and other complications. Even if you haven't opened the individual lens package, you still shouldn't let someone else wear your lens. Your eye doctor has prescribed lenses to fit and provide necessary vision correction specifically for your eyes. If you have a friend who wants to try ACUVUE® 2 COLOURS™ Brand Contact Lenses, he or she should make an appointment with an eye doctor.
- Q: How old do I need to be to buy ACUVUE® 2 COLOURS™ Brand Contact Lenses?
A: Your eye doctor will be able to tell you if he or she thinks you're old enough and ready to wear any contact lenses, including ACUVUE® 2 COLOURS™. Depending on your age, your eye doctor may require parental consent before fitting and selling you any contact lenses.
- Q: Where can I find more information about ACUVUE® 2 COLOURS™ Brand?
A: Your eye doctor can provide more information and an assessment as to whether or not ACUVUE® 2 COLOURS™ are right for you.
- Q: Do I have to have a prescription to wear ACUVUE® 2 COLOURS™ Brand?
A: ACUVUE® 2 COLOURS™ are available with and without vision correction, so even people with perfect vision can wear them. However, contact lenses are medical devices that must be fitted to your eyes and require a prescription, even if they don't correct your vision. Only your eye doctor can decide if ACUVUE® 2 COLOURS™ are right for you.
- Q: Why can't people with brown eyes wear the "enhancer" colors?
A: Enhancer colors are nearly transparent, allowing the structure of the natural iris to remain visible. When worn by a light-eyed person, enhancer colors are effective in subtly "brightening" the natural eye color. The effect is probably too subtle to see on dark eyes.
- Q: The enhancer lenses have a full circle of color that covers the pupil. Does this mean that if I wear blue lenses, everything will appear blue?
A: No. The color on the lens is virtually transparent. After your eyes have about 15 minutes to adjust to the lenses, your vision should be unaffected. Some wearers notice a change in vision due to the amount of light that enters the eye. If you notice a continued change in your vision, talk to your eye doctor.
- Q: Why do the enhancer lenses contain color that covers the pupil?
A: Color covering the full iris (the colored portion of your eye) and pupil keeps your eye looking natural, with no "transition zone" where the color stops and your natural iris starts. With enhancer colors, the concentration of color is low enough that covering the pupil won't impact your vision.
- Q: Why do the lenses that completely change eye color have a "clear area" in the middle?
A: The colors on these lenses are mostly opaque, meaning they completely block light. This allows the color pattern to mask your natural iris (the colored portion of your eye) to give the impression that your eyes are a different color.
- Q: If I don't wear my ACUVUE® 2 COLOURS™ Brand lenses all of the time, how often should I throw away each pair?
A: Your eye doctor will tell you how long you should wear your lenses each day before taking them out for cleaning and how often you should replace them. By following these directions, you will benefit from the advantages of frequent replacement contact lens wear.
- Q: Do ACUVUE® 2 COLOURS™ Brand contact lenses block ultraviolet rays?
A: Yes. The average UV-Blocking of ACUVUE® 2 COLOURS™ is 82% of UV-A and 97% of UV-B radiation‡. This capability helps protect against transmission of harmful UV radiation to the cornea and into the eye. However, since contact lenses only cover a portion of the eye, they aren't a substitute for UV-absorbing eyewear, including sunglasses.
‡ Helps protect against transmission of harmful UV radiation to the cornea and into the eye. WARNING: UV-absorbing contact lenses are NOT substitutes for protective UV-absorbing eyewear such as UV-absorbing goggles or sunglasses because they do not completely cover the eye and surrounding area. You should continue to use UV-absorbing eyewear as directed. NOTE: Long-term exposure to UV radiation is one of the risk factors associated with cataracts. Exposure is based on a number of factors such as environmental conditions (altitude, geography, cloud cover) and personal factors (extent and nature of outdoor activities). UV-blocking contact lenses help provide protection against harmful UV radiation. However, clinical studies have not been done to demonstrate that wearing UV-blocking contact lenses reduces the risk of developing cataracts or other eye disorders. Consult your eye care practitioner for more information.
- Q: How many color choices are offered in ACUVUE® 2 COLOURS™ Brand Contact Lenses?
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Buying
Answers for people BUYING lenses- Q: Can I buy ACUVUE® Brand Contact Lenses at www.acuvue.com?
A: No. ACUVUE® Brand contacts will only be sold through qualified professionals, retail stores, and online retailers. They can only sell to end-users based on a valid prescription and must be in compliance with all federal and state laws and regulations regarding the sale and dispensing of contact lenses.
We're glad to help you find an eye doctor in your area that carries ACUVUE® lenses.
- Q: Why do I need a prescription for contact lenses? Why can't I just buy them over-the-counter?
A: Contact lenses are medical devices that require a prescription. Just as people's feet come in different lengths and widths, people's eyes come in different shapes as well, and many of the changes that can occur to your vision, eye health and general health over time can only be detected using highly specialized equipment and procedures. Only an eye doctor can properly measure your need for correction as well as determining which size and type of contact lens is best for you. To keep your vision sharp and your eyes and body healthy, we recommend seeing your eye doctor annually or as directed.
- Q: Can I buy ACUVUE® Brand Contact Lenses at www.acuvue.com?
- Answers about REBATES & PROMOTIONS
- Q: How can I find out about rebates or promotional offers?
A: You can check out our current rebate offers on the Get your rebate page.
- Q: Where can I find a rebate form?
A: You can complete and print the rebate form from the Get your rebate page or you can call 1-888-565-8474 to ask for a form
- Q: Do I need to send in my original receipts with the rebate certificate?
A: No. You can submit a photocopy of your ACUVUE® Brand purchase receipt and eye exam receipt.
- Q: Will a credit card receipt be accepted as a purchase receipt?
A: No. A credit card receipt does not provide the level of detail required to verify that the requirements of the rebate offer have been met.
- Q: What if my doctor did not give me an eye exam receipt?
A: A dated eye exam receipt is required. Please ask your eye doctor for a dated eye exam receipt.
- Q: Can I send in purchase receipts from multiple vendors?
A: Yes, as long as you purchase the required quantity of ACUVUE® Brand contact lens boxes specified on the rebate form within 90 days after your eye exam.
- Q: What is a box top?
A: A box top is the front flap panel with the ACUVUE® Brand name printed on it. Here is an example:
- Q: How many boxes do I need to buy to be eligible for a rebate?
A: You'll need to purchase the required quantity of ACUVUE® Brand contact lens boxes specified on the rebate form within 90 days after your eye exam.
- Q: How long will it take to get my rebate?
A: Once you mail in the required items, you can expect your rebate in about four to six weeks. If you haven't received your rebate after six weeks, contact the ACUVUE® Brand Rebate Center at 1-888-565-8474 to obtain the status of your rebate.
- Q: Can I send in more than one rebate for the same purchase?
A: No. The rebate is limited to one rebate per customer, per offer, per ACUVUE® Brand purchase, per yearly eye exam.
REBATES TERMS & CONDITIONS:
Rebate terms and conditions: Rebate request must be received at the specified address and by the specified date on rebate certificate. Purchases must be made 7/1/09 through 12/31/09 and received at the mailing address on or before 1/31/10**. Product purchase must be made within 90 days after eye exam. Limit one rebate per customer, per offer, per ACUVUE® Brand purchase, per yearly eye exam visit. This offer not valid in combination with any other offer or rebate. Offer valid for U.S. residents only. Offer not valid where prohibited by law. Photocopy of the certificate is not valid for redemption. Allow 4-6 weeks for delivery. No P.O. boxes, only street or rural addresses are acceptable. Fraudulent submissions could result in federal prosecution under the U.S. Mail Fraud Statutes (18 U.S. Code Section 1341 and 1342). Not responsible for lost, late or undelivered responses. Purchases made at Costco®, WALMART®, Sam's Club® , 1•800 CONTACTS®, Sears Optical, and Target Optical not valid for any of the offers presented in this rebate program. Rebate offers valid only at participating LensCrafters® and Pearle Vision® stores (please inquire at store for details). $75 New Wearer rebate only for new ACUVUE® OASYS® Brand with HYDRACLEAR® Plus wearers. $75 New Wearer rebate not available for purchases of ACUVUE® OASYS® Brand for ASTIGMATISM or ACUVUE® OASYS® Brand for PRESBYOPIA.
Rebate is in the form of a Visa prepaid card, which expires 1 year after issuance. Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. Cards will not have cash access and can be used everywhere Visa debit cards are accepted.
**Johnson & Johnson Vision Care, Inc., reserves the right to cancel this rebate program at any time without notice.
Notice to Consumers: If you are personally filing a claim for reimbursement from a third-party payer (e.g., insurance company, employer group, etc.) for the purchase of this product, your claim must be based upon your payment less the amount of this rebate. If your doctor is filing the claim, you must notify the doctor's office of the need to deduct this rebate amount from the purchase price used in calculating the claim.
Important notice: If you redeem for the Money-Back Guarantee, you will not be eligible to receive a rebate. If you redeem for a rebate and then redeem for the Money-Back Guarantee, you will receive the full amount of the Money-Back Guarantee minus the rebate amount already issued to you. If your purchase is reimbursed by an insurance plan, you must notify the plan of your rebate or refund. See terms and conditions.
- Q: How do I check on the status of my rebate?
A: You can now check the status of your rebate by logging in to the ACUVUE® Rebate Status page. If you provide your email address on the rebate form, we'll let you know your submission has been received. You can expect your rebate check in about four to six weeks after you receive your email confirmation. If you have questions about your rebate, contact the ACUVUE® Brand Rebate Center at 1-888-565-8474.
- Q: What is the prepaid card?
A: The Visa prepaid card is pre-loaded with funds equal to the value of your rebate. Your card can be used to make purchases at ANY location that accepts Visa debit cards and expires one year after issuance. If you purchased your contacts on or after July 1, 2009, you will receive your rebate in the form of a Visa prepaid card. If you purchased your contacts before July 1, 2009 you will receive your rebate in the form of a check.
- Q: Where can I use the prepaid card?
A: The prepaid card may be used anywhere Visa debit cards are accepted. If you purchased your contacts on or after July 1, 2009, you will receive your rebate in the form of a Visa prepaid card. If you purchased your contacts before July 1, 2009 you will receive your rebate in the form of a check.
- Q: How is the prepaid card different than a credit card?
A: A credit card gives you a line of credit, which you have to pay back. This card is a debit card that is loaded with YOUR money. (The amount associated with the rebate) You can spend the funds as you see fit, but can't spend more than the current available card balance.
- Q: What should I do if I lose my prepaid card or it is stolen?
A: If the card is lost or stolen, please call the toll free number 1800-522-7548 on the back of the card or email HELP@citiprepaid.com.
- Q: What is the ACUMINDER™ Tool and how do I enroll?
A: ACUMINDER™ is a free contact lens change reminder service designed to help you remember when to change your contact lenses so that they always feel fresh. ACUMINDER™ enrollment is required to receive your rebate. When you complete your rebate online at acuvue.com/rebates you will be enrolled in ACUMINDER™, where you will receive email reminders to change your lenses based on your Doctor's recommendation. Once you are enrolled you may cancel at any time and still receive your rebate.
- Q: How can I find out about rebates or promotional offers?
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Wearing
Answers about LENS CARE
- Q: What can I do if my contact lenses aren't comfortable?
A: Contact lens discomfort can take many forms and have many causes. The best way to find out why you're uncomfortable, and what you can do about it, is to talk to your eye doctor. For longer-term comfort, consider upgrading to some of our newer ACUVUE® Brand Contact Lenses featuring our latest technologies and designs.
- Q: What can I do if my vision isn't that good even with contact lenses?
A: Many things can adversely affect your vision. It could be as simple as dry eyes, poor fitting lenses, or an out-of-date prescription. It could also be a sign of a more serious problem not related to your contacts. You should always talk to your eye doctor about any issues you are having with your vision or your contact lenses.
- Q: Can I use eye drops with my ACUVUE® lenses?
A: Yes, but you should use eye drops specifically recommended for use with soft hydrophilic (water-loving) contact lenses. Check with your eye doctor, or the eye drop manufacturer, for more information. And check with your eye doctor when using any other drops while wearing contact lenses, as mixing even approved solutions can sometimes cause problems.
- Q: How should I clean my ACUVUE® lenses?
A: Ask your eye doctor about recommended lens care products. We recommend that only multipurpose or peroxide-based solutions and neutralizers designed for soft-contact lenses be used with our products for cleaning and disinfection. We do not recommend heat disinfection. Daily disposable lenses like 1•DAY ACUVUE® MOIST® Brand Contact Lenses do not require cleaning. Simply throw it out at the end of the day and replace it with a fresh lens the next morning.
- Q: I left my contact lenses in the car – and I think they may have gotten very hot. Is it safe to still wear them?
A: If the lenses are still snugly sealed in their original foil packages, they're safe to use. If, however, your lenses are out of their original foil package and in your own lens case, we recommend they be discarded.
- Q: What is the solution that ACUVUE® lenses are packed in?
A: ACUVUE® lenses are packaged in a buffered, non-preserved, sterile saline solution (a sterile solution of salt water very similar to the tears in your eyes).
- Q: Why are there Asian letters on the ACUVUE® box?
A: Many of our brands are supplied in our "universal" carton, allowing us to have one package for various countries. The universal package has labeling printed in eight different languages from English to Japanese.
- Q: It feels like my lens is "lost" in my eye. What should I do?
A: First, remember that the lens cannot get lost behind your eye. Roll your eye around until the lens works itself around to where you can see it. Then, after washing your hands with soap and water, remove the lens. If the lens doesn't work itself around, put some rewetting drops or a few drops of saline solution into your eye and look way up, down and side to side to attempt to move the lens. You can also close your eyes and gently move your finger over your lids around the socket of the eye to reposition the lens where you can see it. If the lens does not work itself around or you are experiencing extreme discomfort, call your eye doctor.
- Q: A friend of mine puts her contact lens in her mouth to rewet it. Is this a good idea?
A: Never. The mouth is not a sterile environment. If you need to rewet your lenses, use contact lens rewetting drops or sterile saline solution. Your eye doctor can recommend the best product for you and your lenses.
- Q: A friend of mine has never worn contact lenses and wants to try mine on. Is this okay? What if I disinfect the lens before and after she tries it?
A: Do not share your lenses with your friend. Your contact lenses are medical devices that have been specially fit by your eye doctor for your unique vision needs and the unique shape of your eye. Instead, tell your friend to ask her eye doctor about ACUVUE® Brand Contact Lenses. If ACUVUE® is right for her, her eye doctor will fit her with a FREE* Trial Pair.
MEDICAL DEVICES:
A contact lens is a prescription device that must be fit and prescribed by an eye doctor. Borrowing contact lenses, or obtaining them without a prescription, could lead to serious problems.
All eyes might look pretty much the same, but everybody's are slightly different. That's why it's important to have your eye doctor fit your contact lenses for your particular eye shape and size.
Even if you've been wearing contacts for years, it's a good idea to have your eye doctor check your prescription annually or bi-annually to make sure that your lenses offer the best possible fit for your eyes.
We recommend that you see your eye doctor at least once a year. Regular eye exams encompass much more than simply correcting your vision and can even show early signs of other health problems. Find an eye doctor near you that carries ACUVUE® Brand Contact Lenses.
- Q: What can I do if my contact lenses aren't comfortable?
- Answers about WEARING & REPLACEMENT SCHEDULES
- Q: What are the differences between disposable, extended and frequent replacement wear lenses?
A: 95% of contact lenses dispensed in the U.S. are soft "disposable" lenses. The differences are primarily how long you can wear a lens before you need to throw it away, based on the properties of the lens.
- Daily Disposable means you use the product once. It does not normally involve the use of lens care solutions.
- Daily Wear includes product reuse, cleaning, disinfection and replacement every 1-2 weeks. The lens is removed, cleaned and disinfected daily after wearing.
- Extended Wear is similar to Daily Wear, but you can sleep in the lenses for up to 6 nights and 7 days based on the recommendation of your doctor. Some lenses are approved for even longer wearing periods.
- Frequent Replacement lenses may be worn for a month or longer before disposal. For most lenses and most patients, we believe a shorter wear cycle, and more frequent use of fresh lenses, is better for the health of the eye.
- Q: I've forgotten to replace my lenses according to my eye doctor's prescribed replacement schedule. What should I do now?
A: Remove your current lenses immediately and replace them with a fresh pair. If you're out of lenses, remove your current lenses and call your eye doctor to reorder. If your lenses are causing irritation, please contact your eye doctor immediately, and follow their advice.
- Q: Why should I change my lenses on time? They still feel fine.
A: They may feel fine, but changing your contacts as directed by your doctor is essential to keeping your eyes comfortable and healthy. As your lenses approach the end of their specified life, they attract deposits from your eyes, hands and the environment. This may affect the lens surface, causing irritation and disrupting your vision or affecting your eye health. Also, wearing lenses past the recommended period raises the risk for microbial infection. Your wearing schedule will quickly become second nature, and if you need an extra tap on the shoulder, sign up for our free ACUMINDER™ service to get reminders by email, text message or desktop widget based on your doctor's recommended wear schedule.
- Q: Do I need to give my eyes a rest from contacts? Do they need time to "breathe"?
A: In general, no. Unless your eye doctor has instructed you otherwise, you can safely wear your lenses every day. Today, contact lenses such as ACUVUE® OASYS® Brand Contact Lenses with HYDRACLEAR® Plus, ACUVUE® OASYS® Brand Contact Lenses for ASTIGMATISM, ACUVUE® ADVANCE® Brand Contact Lenses with HYDRACLEAR® and ACUVUE® ADVANCE® Brand Contact Lenses for ASTIGMATISM are made with next generation materials – silicone hydrogel – which provide much more oxygen to the eye than traditional soft lenses. The more oxygen your eyes get, the happier and healthier they'll be.
- Q: Can I wear ACUVUE® ADVANCE® Brand Contact Lenses overnight?
A: No. ACUVUE® ADVANCE® and ACUVUE® ADVANCE® Brand for ASTIGMATISM are daily wear contact lenses. Both were designed to increase your end of day comfort but are not for overnight wear.
- Q: Can I wear ACUVUE® OASYS® Brand Contact Lenses overnight?
A: Yes. ACUVUE® OASYS® lenses have been approved by the FDA for Extended Wear, which means they can be worn for six night/seven days consecutively. However, only your eye doctor can determine if sleeping in your contact lenses is right for you and provide you with information on proper use.
- Q: Can I swim or shower while wearing my ACUVUE® Brand Contact Lenses?
A: Exposing contact lenses to water during swimming or showering may increase the risk of serious infection from microorganisms. Ask your eye doctor about wearing contact lenses during activities involving exposure to water, especially swimming and other water sports.
- Q: According to the expiration date on the lens package, they've expired. Can I still wear them?
A: No. The expiration date represents the time period that we can ensure the lens and solution is sterile. No lens should be used beyond its expiration date.
- Q: What are the differences between disposable, extended and frequent replacement wear lenses?
